EMT Practice Test

1. Question Content...

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Question1: A technician is setting up three web servers foe a retail company that takes online orders for its products.
Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently?

Question2: Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Question3: Which of the following BEST describes the main function of a web server?

Question4: Which of the following devices would a punchdown tool most likely be utilized on?

Question5: Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

Question6: A technician needs to fix a computer that received a non-specific error after a scheduled computer restart.
Which of the following is the best way to start troubleshooting?

Question7: Which of the following describes the BEST use case for a client-side hypervisor?

Question8: Which of the following is the best example of when to use virtualization?

Question9: Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

Question10: Which of the following DNS records is used to look up the IP address assigned to a domain name?

Question11: Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Question12: A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

Question13: A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?

Question14: A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Question15: A customer's laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part?

Question16: A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

Question17: A user reports a workstation is having the following issues:
OS performance is slow
. The workstation turns off randomly from time to time
. The fans are running loudly
Which of the following is most likely the cause?

Question18: A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

Question19: Which of the following explains how using a cloud infrastructure can provide rapid elasticity?

Question20: A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

Question21: A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify first?

Question22: A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

Question23: A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Question24: A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

Question25: A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

Question26: After a company upgraded its network infrastructure, a user's desktop has been experiencing slow network speeds. Which of the following should a technician do first to improve desktops connectivity performance?

Question27: A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

Question28: A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Question29: A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

Question30: A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.
Which of the following should the user do to improve adherence on the first layer?

Question31: A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

Question32: A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?

Question33: When a page that was printed on a laser printer is touched. the image on the paper smears. Which of the following is most likely the cause of this issue?

Question34: A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?

Question35: A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

Question36: Which of the following technologies can allow multiple networks to traverse a switch?

Question37: A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue.
Which of the following is the most likely cause of the laptop's issues?

Question38: Which of the following describes the main difference between T568A and T568B cabling standards?

Question39: A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:
* USB badge reader
* USB badge printer
* USB signature pad
* 3.5mm headset
* HDMI external monitor
* Mouse
Which of the following is the best way to meet the user's requirement?

Question40: A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

Question41: Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

Question42: An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

Question43: A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?

Question44: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam_ Since the extemal webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following best describes the reason for this issue?

Question45: A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

Question46: A technician installs a new printer for a workstation and tries to print a test page, but the page does not print.
The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

Question47: A technician is preparing to set up a gaming computer with the following components:
* Discrete, high-end graphics card
* Video capture card
* High-end processor
* Multiple hard drives
* USB 3.0 hub
* Sound card
Which of the following options is the most important for the technician to consider before building the gaming computer?

Question48: A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

Question49: A user is experiencing an issue when trying to use a wireless headset with a mobile phone. The device was previously paired with the phone but is unable to connect when switched on. Which of the following should the user enable on the phone to remediate the issue?

Question50: A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Question51: A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Question52: A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

Question53: Which of the following commonly uses NFC?

Question54: A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.
No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Question55: A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?

Question56: A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x
356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Question57: A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

Question58: A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC_ Which of the following steps should the technician take to troubleshoot this issue?

Question59: An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Question60: A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following motherboard specifications would provide the most significant improvement in performance?

Question61: A user reports intermittent connectivity. The technician checks the network logs and sees the following output:
Interface 0/1 Status Up
Interface 0/1 Status Down
Interface 0/1 Status Up 13:03:20
Interface 0/1 Status Down 13:04:10
Switch elected as Root bridge
Interface 0/1 Status Up 13:05:40
Which of the following is the most likely reason for this issue?

Question62: A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Question63: A user working in the field reported the GPS stopped working on a phone. The user's older, in-car GPS continued to function. Later, the user reported that the phone's GPS started working again. Which of the following MOST likely caused the phone's GPS to fail?

Question64: A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?

Question65: A university student was able to boot from a live Linux CD on a computer in a shared space on campus.
Which of the following will BEST prevent this type of action from occurring in the future?

Question66: A user frequently edits large files and saves them locally on a laptop_ The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade.
Which of the following is the best way to meet the user's requirements?

Question67: Which of the following services allows a remote user to access network resources?

Question68: A customer is reporting that some of the keys at the bottom edge on a laptop are hard to press and the track pad buttons require significant force to click. The technician inspects the laptop and does not notice any cracks or other damage to the chassis or screen. Which of the following is the most likely cause of the issue?

Question69: A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

Question70: A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

Question71: A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

Question72: A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

Question73: A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

Question74: A user is attempting to connect a streaming media device to a hotel's tree wireless internet However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?

Question75: A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

Question76: A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

Question77: A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

Question78: Which of the following is used to implement network security polices for an environment?

Question79: A technician attempts to join a Windows client to a domain but receives the following error:
An attempt to resolve the hostname has failed.
The technician generates the display shown below utilizing ipconfig /all.

Which of the following is the most likely reason for the error?

Question80: Users report that all copies produced on a copter have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?

Question81: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

Question82: A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate
Fast game load times
Enough storage to have several games installed at once
High-end audio
No concern about cost
Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing Minimal cost, as long as it meets the requirements Running the current Windows OS

Question83: A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

Question84: A technician is installing a WAP in the company break room. The new access point should have a rating of higher than 50Mbps and minimal range to avoid interference with other access points. Which of the following
802.11 standards should the technician select?

Question85: The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Question86: A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Question87: A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

Question88: Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Question89: A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

Question90: Which of the following is a characteristic of cloud computing that prioritizes reliability?

Question91: A user with a custom hosts file is having difficulty connecting to a locally hosted site on a small office network. The technician cannot ping the server hostname from the user's computer. Which of the following should the technician ensure on the server?

Question92: A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?

Question93: An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Question94: Which of the following cloud models maintains access, even when a local internet outage occurs?

Question95: An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Question96: Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Question97: A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

Question98: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Question99: A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Question100: A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

Question101: A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use tolocate the port?

Question102: Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email?

Question103: Every time a user tries to print a multipage document, the user is unable to print on both sides of the page.
Which of the following settings will most likely resolve this issue?

Question104: A user needs to upgrade a PC in order to run the latest 3-D design software. Which of the following components should the user upgrade to best meet this requirement?

Question105: A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Question106: A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?

Question107: Which of the following handles touch-screen operation on a mobile device?

Question108: A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

Question109: A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

Question110: While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?

Question111: Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

Question112: A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?

Question113: Which of the following is the best reason to set up a virtual sandbox?

Question114: The output from print jobs a user submitted to a laser printer is missing the color yellow. The user has already attempted a cleaning cycle. Which of the following parts most likely needs to be replaced?

Question115: The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?

Question116: Which of the following components houses the MX record?

Question117: An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Question118: A technician is configuring a SOHO network. During testing, the technician receives the IP address
169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause?

Question119: A graphic designer wants to upgrade to the fastest possible RAM for a desktop workstation. Which of the following types of RAM would be best for the designer to use?

Question120: Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

Question121: A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

Question122: Which of the following server roles does RADIUS perform?

Question123: To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Question124: A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop.
Which of the following should the technician use to install the device?

Question125: After moving a user's legacy workstation into a new private office that does not have a LAN connection, the technician is unable to connect to a wireless network. Which of the following is the most likely reason?

Question126: A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

Question127: A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer's requirements?

Question128: A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?

Question129: A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?

Question130: A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly.
Which of the following needs to be enabled for the hypervisor to run?

Question131: Which of the following is considered a connectionless protocol?

Question132: A technician is working to replace a single DDR3 RAM module on a laptop that has two occupied slots_ When the technician tries to tum on the laptop, the computer starts beeping and does not pass POST The technician double-checks the newly installed RAM and notices a motherboard message indicating low voltage.
Which of the following is the most likely cause of this Issue?

Question133: Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:

Question134: A technician is configuring the settings on a multifunction printer so the device can be shared across the LAN_ Which of the following should the technician do to enable the printer to be shared across the network?

Question135: Which of the following should the label on a network jack faceplate refer to?

Question136: A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Question137: Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Question138: An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of power supply for the application?

Question139: A customer's phone no longer charges fully The phone only charges to 67% and then stops_ Which of the following should be replaced to resolve this issue?

Question140: A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

Question141: A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?

Question142: Which of the following describes the difference between a DNS server and a DHCP server?

Question143: A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

Question144: Auser is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?

Question145: A technician is preparing to set up a gaming computer with the following components:
Discrete, high-end graphics card
Video capture card
High-end processor
Multiple hard drives
USB 3.0 hub
Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?

Question146: A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Question147: Which of the following is the most likely use case for client-side virtualization for a software developer?

Question148: A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

Question149: A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Question150: A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?

Question151: A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?

Question152: A user keeps a company-provided camera's battery charger plugged into a docking station at a desk. Company policy requires that USB devices be identified and approved by installed peripheral security software. A technician is unable to add a unique identifier to the battery charger's security software. Which of the following should the technician do?

Question153: A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?

Question154: A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Question155: An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Question156: A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

Question157: A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Question158: A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Question159: A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Question160: A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

Question161: In which of the following places is a laptop's wireless antenna MOST likely located?

Question162: Which of the following is a valid use for PaaS?

Question163: A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

Question164: A technician replaces a laptop hard drive with an M.2 SSD. When the technician reboots the laptop, the laptop does not detect the SSD. Which of the following should the technician configure for the system?

Question165: A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?

Question166: A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible_ Which of the following tools should the technician use to accomplish this task?

Question167: A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

Question168: Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Question169: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Question170: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?

Question171: Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse?

Question172: A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?

Question173: A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Question174: Which of the following video cables can carry an audio signal?

Question175: A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected.
Which of the following should the user configure to get the expected result?

Question176: A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors.
Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

Question177: A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?

Question178: A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

Question179: A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer's need?

Question180: A help desk technician receives a ticket regarding a non-functioning printer The ticket states the printer is no longer producing legible prints. and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

Question181: An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?

Question182: A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?

Question183: Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

Question184: A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue?

Question185: Which of the following models is an example of metered utilization?

Question186: A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

Question187: Which of the following wireless technologies is used by mobile devices to process payments at kiosks?

Question188: Which of the following delivers internet over a copper medium?

Question189: An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Question190: A user has been having issues charging a laptop after turning it on and has noticed the laptop screen is dim.
Which of the following components most likely needs to be replaced?

Question191: Which of the following network devices should a technician install in order to isolate voice traffic on the network?

Question192: A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Question193: A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

Question194: Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

Question195: A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

Question196: A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone.
Which of the following is the MOST likely cause of the issue?

Question197: A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

Question198: A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

Question199: In a SOHO environment, a user wants to make sensitive, scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?

Question200: A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:
HDMI Blocked due to Copy Protection
Which of the following is the MOST likely cause of the error?

Question201: Which of the following is the purpose of an IPv4 gateway?

Question202: A technician is troubleshooting a wireless network issue. The users are all connected to the network, but the throughput is slow, and connections often drop. Which of the following should the technician check first?

Question203: A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Question204: Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception?

Question205: Which of the following server types can dynamically assign primary and secondary DNS?

Question206: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

Question207: Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following serves is MOST likely offline?

Question208: A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

Question209: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?

Question210: A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Question211: A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

Question212: A user is requesting a headset that can be physically connected to a laptop for online conference calls. Which of the following connections should the headset use?

Question213: The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Question214: A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Question215: A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

Question216: A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

Question217: A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration_ No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

Question218: A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

Question219: A technician is replacing a failed drive in a RAID 5 array Which of the following is the first step the technician should take before hot swapping the drive out of the array?

Question220: An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?

Question221: A user reports the following:
I. When accessing large images, PC performance is degraded.
2. When accessing small text files, PC performance is as expected.
Which of the following is the most likely cause of the performance issues?

Question222: Which of the following devices is capable of dynamically distributing an IP address?

Question223: Which of the following allows a switch to be divided into separate logical networks?

Question224: Which of the following twisted pair cables supports 10GBASE-T data transmission speed?

Question225: The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Question226: A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Question227: A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Question228: Which of the following cables should be used when connecting a cable modem to a SOHO router?

Question229: An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

Question230: A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network.
Which of the following steps should the technician take to resolve the issue?

Question231: Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Question232: A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Question233: A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the most appropriate for this situation?

Question234: A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:

Which of the following should the technician edit?

Question235: Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

Question236: A technician assembled a new PC. After a few minutes, the computer slows down and then shuts itself off.
Which of the following is the most likely cause of the failure?

Question237: A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots.
Which of the following is the most likely cause of these issues?

Question238: An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?

Question239: During an OS migration, a technician is unable to find compatible current software for a specialized hardware device. Which of the following actions should the technician take to complete the migration?

Question240: A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?